Psychic4cast Privacy Policy
Last updated: 5 February 2026
Psychic4cast (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Psychic4cast website, services, messaging systems, and call platform (the “Service”).
By creating an account or using the Service, you agree to this Privacy Policy.
1. Who We Are (Data Controller)
Trading name: Psychic4cast
Location: United Kingdom (online service)
Contact email: support@psychic4cast.co.uk
General enquiries: info@psychic4cast.co.uk
We operate internationally but primarily serve users located in the United Kingdom.
We do not currently appoint a Data Protection Officer as we are not legally required to do so, however all privacy requests can be made using the contact details above.
2. Eligibility
Psychic4cast is an adult service.
You must be 18 years or older to create an account, provide readings, or use any part of the Service.
We do not knowingly collect data from minors. If we discover an under-18 user account, it will be removed immediately.
3. Information We Collect
3.1 Information You Provide
When creating an account or using the Service, we may collect:
Name
Username
Email address
Date of birth
Profile photo
Messages sent within the platform
Voice call recordings between users and advisors
Customer support communications
Users voluntarily provide this information.
3.2 Special Category Data (Sensitive Information)
During psychic readings, users may voluntarily disclose highly personal information such as:
relationships
emotional wellbeing
personal beliefs
life events
sexuality
spiritual matters
This information is not requested by us but is shared by users as part of the reading.
By using the Service, you explicitly consent to the processing of this information under Article 9(2)(a) UK-GDPR.
Advisors are instructed not to request unnecessary personal data.
3.3 Advisor Verification Information
To protect users and prevent fraud, advisors must provide identity verification including:
government identification
proof of address
bank details
PayPal email address
account payout details
This is processed for fraud prevention and legal compliance.
3.4 Technical Information
We automatically collect limited technical data:
IP address
device type
browser information
usage logs
connection timestamps
We also use cookies and analytics tools.
4. Payments
Payments are processed by third-party providers including:
PayPal
Google Pay (when enabled)
We do not store card numbers.
We retain transaction records including:
payment date
amount
transaction reference
Advisor payouts require storing payout details for accounting and fraud prevention purposes.
5. Artificial Intelligence Use
Psychic4cast uses artificial intelligence technologies to operate and improve the Service. These may include:
conversation summaries
service quality monitoring
moderation and safety checks
automated assistance tools
matching users with advisors
generated horoscope or spiritual content
User conversations may be processed by AI systems to provide features within the platform.
We do not intentionally use your personal data to train public AI models, but third-party providers may process data on our behalf under contractual safeguards.
AI outputs may contain inaccuracies and must not be relied upon as factual, medical, financial, or legal advice.
6. How We Use Your Information
We process your data under the lawful bases of contract, legitimate interests, and consent to:
operate the platform
connect users with advisors
provide readings and communication services
process payments and payouts
prevent fraud and abuse
respond to support requests
improve service performance
send service notifications
provide optional marketing communications
comply with legal obligations
7. Sharing of Information
We may share data with:
payment providers
hosting providers
analytics services
communication infrastructure providers
legal authorities where required
Advisors only see the information necessary to conduct a reading (typically username during session).
We never sell personal data.
8. International Transfers
Because we use online infrastructure providers, your information may be transferred outside the UK.
Where this occurs, we rely on appropriate safeguards including:
contractual protections
recognised adequacy decisions
secure processing agreements
9. Data Retention
| Data Type | Retention |
|---|---|
| User account | Until deletion request |
| Chat & call records | Retained for service protection and dispute handling |
| Payment records | Retained for accounting legal obligations |
| Advisor verification | Retained while active + 6 months after suspension |
| Suspended advisor accounts | Held for fraud prevention |
Deleted user accounts are permanently removed unless retention is legally required.
10. Your Rights (UK GDPR)
You have the right to:
access your data
correct inaccurate data
request deletion
restrict processing
object to processing
request data portability
withdraw consent
lodge a complaint with the ICO
Requests can be made via: support@psychic4cast.co.uk
11. Cookies & Analytics
We use cookies and similar technologies including:
essential functionality cookies
Google Analytics
notification systems
These help us understand platform usage and improve performance.
You can control cookies through your browser settings.
12. Security
We use reasonable technical and organisational safeguards to protect your data.
However, no online service can guarantee absolute security.
You are responsible for maintaining the confidentiality of your login credentials.
13. Business Changes
If Psychic4cast is sold, merged, or reorganised, user data may be transferred as part of the business assets.
14. Changes to This Policy
We may update this Privacy Policy periodically.
The latest version will always be published on our website.
Continued use of the Service constitutes acceptance of any updates.
15. Contact
For privacy enquiries:
support@psychic4cast.co.uk
info@psychic4cast.co.uk